Privacy Policy

1. Introduction

Internal Harmony Counselling(“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to information collected through this website and in the course of providing counselling services.

2. Information we collect

We may collect the following types of personal information:

• Contact details such as your name, email address and phone number.
• Information you provide through our contact form or when booking a session.
• Health and sensitive information relevant to your care, where you choose to share it as part of counselling.
• Technical information such as your IP address, browser type and pages visited, collected automatically when you use the website.

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide counselling services.
• Schedule, confirm and manage appointments.
• Maintain accurate clinical and business records.
• Meet our legal, professional and ethical obligations.
• Improve the website and the services we offer.

4. Confidentiality & disclosure

Information shared during counselling is treated as confidential. We will not disclose your personal information to third parties except where you have consented, or where disclosure is required or authorised by law — for example, where there is a serious and imminent risk to your safety or the safety of others, or where we are compelled by a court or legislation.

5. Storage & security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Records are stored securely, and access is limited to those who need it to provide or support your care. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information sent to us online.

6. Cookies & website analytics

This website may use cookies and similar technologies to help it function and to understand how visitors use it. You can disable cookies through your browser settings, though some features of the site may not work as intended.

7. Accessing & correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below.

8. Third-party links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

10. Contact us

If you have any questions about this policy or how your information is handled, please contact us:

• Email: internalharmony@outlook.com.au
• Phone: 0403 539 483